Scale-up Suite Help
For License Administrators
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 Features for License Administrators
Licenses can have one or more license administrator(s), with access to the license administration dashboard from their user profile at

License administrators can:

To see what licenses you are the admin for, visit your profile and look for Administration (near the bottom of the page):


 Click 'Manage' to visit the admin site for a license:

Navigate using the tabs to manage users, access summary information and generate reports.  On the Users tab, you can tag users by Groups and Sites for reporting purposes.  This automatically generates a rich set of usage reports on the Reports tab, e.g.:

A 15 minute video is available on YouTube that summarizes the main actions of interest to a License (or Data Service) Administrator.  This video can display subtitles on screen in any language that is supported by YouTube.  Click the Settings icon during video playback to choose the language for your subtitles.

 User Assignment Options
To facilitate easy management for large organizations, licenses may be configured by Scale-up Systems with the following assignment options:

*Multiple email domains and/or sub-domains can be specified per license.

License administrators can add new users to a license (for Personal Licenses, up to the allowed user limit). 

For Shared Licenses administrators can also freely remove users.

For Personal Licenses administrators can request a user to be removed. Scale-up Systems reserves the right to limit the number of times or frequency at which users can be removed from a Personal License.

 Department or Site-Specific Licenses, Multiple Licenses per User

For larger organizations it may be efficient to purchase multiple separate licenses for different types of users, sites or departments.  Where the distinction between licenses is made on the basis of the user's site, users from each site should use only licenses designated for that site.

It is possible to assign an individual user to more than one license, so that users can obtain licenses from another pool if none are available from their default pool. Priority is determined based on license type (Personal before Shared) and assignment type (more tightly-controlled assignment first).

For example:

Mixing personal and shared licenses:

 Time Limitation, Renewals and Top-ups

All Scale-up Suite licenses are time limited, i.e. they are purchased for a defined period of time after which they expire. They can be renewed or topped up at any time.

Renewal example

Top-up example

Temporary  top-up

 Usage Visibility and Inactive Use Management (Shared Licenses)
License administrators can choose from the following usage visibility options in the license administration dashboard:

If usage visibility is enabled for a Shared License, all users on the license can see information about open license sessions on a license information page. The page can be opened by:

Inactive use

 Usage of a Personal License on Multiple Computers (e.g. Office and Home)

Personal Licenses can be used on more than one computer*, but only on one computer at a time. To make a license available for use on another computer, open Scale-up Manager while connected to the internet and click the green checkmark icon on the license that is in use.

Alternatively a license can be released remotely

Shortening the offline allowance

*Strictly speaking a license session is locked to a specific Windows user session on a computer. Even on the same computer a personal license can only be used in one Windows user session at a time.

 Limiting access to an IP address range

IP address ranges can be defined in order to limit license use e.g. to a defined company or campus network.
To set up an IP address range:

Click Add IP Range and fill in the details for the range a license should be restricted to:

Sample information shown on the license admin page when filled in. The summary Network Restrictions (highlighted on top) is what will be shown to users as part of the license information in their account profile:

See Also